Return and refund policy

8.1. In the event that the Buyer is not satisfied with your order, it has a period of 14 (fourteen) working days, counting from the date of receipt of the same to proceed to its return.

8.2. Before proceeding to return the product, the Buyer must send an email to to be authorized, processed and indicate how to make the return. Otherwise, the product will not be accepted and will be returned to its origin.

8.3. If the Buyer wishes to return the product, it must be in perfect condition and in its original packaging, including the gifts received for its purchase.

8.4. No return of food items that have been unsealed or opened, except in case of bad state of the product or expiration of the same.

8.5. Once receives the goods in their warehouses and the above conditions are verified, the product will be refunded and the refund will be made to the indicated account number or to the bank card, paypal Made the payment, deducting the fees charged by the entity for making the return.

8.6. In this case, the costs of sending the return and purchase will be borne by the customer.

8.7. If the customer receives the damaged or defective product, you can return it with ease and Natural Dublanc will pay the shipping costs of the return and delivery of a new product whether it is the same reference or if you want a substitute product. The color of the lenses of the sunglasses will not be considered defect or damage, since the color can vary according to the device in which it is visualized.