Terms and Conditions

These General Conditions of Sale shall govern the contractual relationship between You (hereinafter "Buyer") and www.bamleys.com (hereinafter "bamleys").

In compliance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the identification data of the holder of Bamleys are the following:

Company name: Organic Nacar, S.L.
C.I.F .: B54985817
Phone: + 0034677504436
Email: support@bamleys.com

All queries or correspondence regarding bamleys or these General Conditions of Sale should be addressed to support@bamleys.com

1.1. The present General Conditions of Sale, regulate the purchase and shipment of the products offered in bamleys. These will be complemented with other information that bamleys facilitates in the web page.
1.2. The purchase of bamleys products by the user implies the full and unreserved adherence of the user to each and every one of the Conditions of Use and General Conditions of Sale that bamleys has published at any time that the user accesses the website.
1.3. Orders made on bamleys.com, will be governed by the General Conditions of Sale applicable to the date of order.

2.1. The photographs relating to the products contained in bamleys, try to provide a truthful information about them, although in some cases small variations may occur with respect to the actual product. In any case, the information contained in the file must be taken into account.
2.2. The validity of the offers of products will depend on the available stocks. When bamleys receives the validation of the order by the Buyer, it will check the availability of the ordered products.
2.3. In case of temporary unavailability of the product, bamleys reserves the right to provide Buyer with information about substitute products of quality and of equal or greater value that the Buyer may order. If you do not wish to place an order for the suggested substitute products, the order will be canceled and any quantity paid will be refunded.
2.4. In case of cancellation of the order, a cancellation email will be sent to the Buyer.
2.5. The temporary unavailability or final exhaustion of stocks of a product that is the subject of an order, will not have any consequences on the processing and delivery of the rest of the order.

3.1. The execution of an order implies the acceptance of these General Conditions of Sale, as well as the prices of products and articles available for sale on bamleys.com.
3.2. The information contained in these General Conditions of Sale and the details contained in bamleys.com constitute an offer for sale. There will be no contract between the User and bamleys.com in relation to any product until your order has been expressly accepted by bamleys.com. If your order is not accepted and a charge has already been made to your account, the amount will be refunded in full.
3.3. Only the products listed in the shipping confirmation will be subject to the Contract. Bamleys.com shall not be obliged to supply Buyer with any product that may have been ordered until the shipment is confirmed by a "Shipment Confirmation".
3.4. To place your order, the buyer will be able to:
• Register with bamleys by completing the corresponding data forms, which will allow you to make subsequent orders without having to fill in the forms prior to the order, and to follow all your orders ;
• make one or several purchases in bamleys without registration.
In any case, the Buyer must necessarily complete a form that will collect the necessary data so that the order can be registered and sent, and must accept the Privacy Policy and the General Conditions of Sale of bamleys.com.
3.5. The processing of the order will be carried out in six stages:
• Add to Cart;
• Payment;
• Delivery address;
• Shipping way;
• Pay mode;
• I confirm my order.
3.6. To place an order, you must follow the procedure described and click on "I confirm my order." Once the payment is authorized, the buyer will receive an email acknowledging receipt of your order (the "Order Confirmation"). Email does not mean that your order has been accepted as it constitutes an offer that Buyer makes to bamleys.com to purchase one or more products. All orders are subject to acceptance by bamleys.com, which will be informed To the Buyer through an email confirming that the product is being shipped (the "Shipment Confirmation").
Treatment for the purchase of a product between Buyer and bamleys.com will be formalized only when the Shipment Confirmation is sent by bamleys.com.3.7. The Buyer who is registered in bamleys, will be able to check the status of your order - in process, prepared, sent, delivered -, by accessing the Client Area, identifying with his email and his password.3.8. If for any reason bamleys.com could not process the order after sending the "Confirmation of the Order", the Buyer would be informed of this circumstance and the order would be canceled with a full refund of the amount paid.


4.1. Pay via secure gateway with paypal. The Buyer has to register in paypal in case it is not already registered, paypal.

4.2. Bamleys will continue to own the product until full payment. Bamleys.com reserves the right to refuse to make a delivery or confirm the order of the Buyer who has not paid in full or in part an earlier order or with which there is an ongoing suit.

4.3. The price of each product will be that stipulated in each moment in bamleys.com, except in case of manifest error in the indication of the same. Bamleys.com always tries to ensure that all prices listed are correct. Bamleys.com is observed an error in the price of any of the products of the order of the Buyer, it will be informed well in advance and may choose to reconfirm your order at the correct price or cancel it. If bamleys.com fails to contact the Buyer, the order will be considered canceled and will be refunded in full and without retention of expenses the quantities that would have been satisfied.

4.4. Bamleys.com shall not be obligated to provide Buyer with any product at the wrong lower price (even after sending the Shipment Confirmation to the Buyer) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the Buyer As an incorrect price. Prices may vary at any time, but except as stated above, any variations will not affect orders with respect to which a Shipment Confirmation has already been sent to you.


5.1. Shipping to Spain, the Canary Islands and the Balearic Islands will be done through a transport service.

5.2. Bamleys.com will process the shipment within 24 hours from the time Buyer receives the "Order Confirmation" email, excluding weekends and holidays, whose orders will be processed from the next business day.

5.3. In case the Buyer makes the order by bank transfer, the shipment will not be made until receipt of the payment. The Buyer may expedite the process by sending the payment receipt to support@bamleys.com.


6.1. Shipments to Spain and Portugal in orders over 29 euros will be free. For the Balearic Islands, shipping will be free if the purchase exceeds 70 euros. For the Canary Islands, Ceuta and Melilla the delivery will be free if the purchase exceeds 150 euros.

6.2. Shipping costs for orders not exceeding € 29 in Peninsula and Portugal will cost € 4.95 + VAT. The € 70 in the Balearic Islands will cost € 15.95 + VAT - The 180 euros in the Canary Islands, will have a cost of 55 euros + VAT6.3. The costs of sending returns or exchanges, in accordance with what is established in clauses 11 and 12, will be borne by bamleys.com provided that the return is made within 14 days of receipt of the order.


7.1. For the cases in which it is applicable, purchases made through bamleys.com are subject to the provisions of Royal Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996, dated January 15, on Retailing and other legislation on the right of withdrawal of consumers for contracts concluded at a distance.

7.2. The client will have a period of 14 (fourteen) calendar days from the date of receipt of the order for the exercise of his right to desist from the purchase made, and must be contacted to contact bamleys.com on 0034677504436 Or at the e-mail address support@bamleys.com, and comply with the information provided to that effect. The return shipping costs will be borne by bamleys.com.

7.3. The Buyer, in accordance with the provisions of current consumer regulations, may not exercise its right of withdrawal on products made according to its specifications or clearly personalized, or on those that, by their nature, can not be returned or may expire quickly.


8.1. In the event that the Buyer is not satisfied with his order, he has a period of 14 (fourteen) working days, counting from the date of receipt of the same to proceed to its return. Before proceeding to return the product, the Buyer must send an email to support@bamleys.com to be authorized, processed and indicate how to make the return. Otherwise, the product will not be accepted and will be returned to its source.

8.2. If the Buyer wishes to return the product, it must be in perfect condition and in its original packaging, including the gifts received for its purchase.

8.4. No return of food items that have been unsealed or opened, except in case of bad state of the product or expiration of the same.

8.5. Once bamleys.com receives the goods in their warehouses and the above conditions are verified, the product will be refunded and the refund will be made to the indicated account number or to the bank card, paypal Made the payment, deducting the fees charged by the entity for making the return.

8.6. In this case, the cost of sending the return and the purchase will be borne by the customer.8.7. If the customer receives the damaged or defective product, you can return it with ease and Natural Dublanc will pay the shipping costs of the return and delivery of a new product whether it is the same reference or if you want a substitute product. The color of the lens of the sunglasses will not be considered defect or damage, as the color may vary depending on the device in which it is displayed.


9.1. The Buyer may make a change in his order within 14 (fourteen) calendar days following receipt of the order, provided he previously contacted bamleys.com at support@bamleys.com

9.2. If the Buyer wishes to return the product, it must be in perfect condition and in its original packaging.

9.3. Once bamleys.com receives the merchandise in its warehouses, the product will be admitted and the product requested will be shipped. If the amount for the difference of the change is greater, it will be sent according to the payment systems admitted in these conditions. In case the difference in price of both articles is in favor of the Buyer, the refund will proceed to the account number indicated or on the card through which the payment was made.

9.4. No return of food items that have been unsealed or opened, except in case of bad state of the product or expiration of the same.

9.5. The cost of sending the change will be borne by the customer.


10.1. When making the order, the Buyer must indicate the place where he wants to receive his order. Orders will be delivered to the address provided by the Buyer when ordering. If the Buyer is absent you will be left with a delivery notice that will be deposited in your mailbox. Bamleys.com will not be responsible for the delivery of a package to a wrong address, if this error results from the indications provided by the Buyer when making the order.

10.2. For each order, the Buyer will be charged a price on shipping costs. Said expenses, referred to in clause six, will be indicated before the moment of confirmation of the order and payment made and will vary depending on the country of delivery and the quantity of products of the order. Notwithstanding the provisions of Clause 2 regarding the availability of the products, and except in the case of force majeure or fortuitous beyond the control of bamleys.com, the orders will be delivered to the Buyer within the periods indicated in clause 5.

10.4 . If for any reason bamleys.com could not meet the delivery deadline, the Buyer would be informed of this circumstance and given the option to proceed with the purchase by setting a new delivery date or canceling the delivery. Request with full refund of the amount paid. If after two attempts it is not possible to deliver the order at the address provided, bamleys.com will try to find a safe place to deposit the same. Also, you will be left with a notice indicating the place where the order is placed and the way in which it will have to pick it up. If the Buyer anticipates that it will not be in the place of delivery of the order at the date and time agreed, it is advisable that you contact bamleys.om to arrange the delivery at another date and time.

10.6. In any case, the Buyer will have a period of 30 (thirty) days counted from the date of Confirmation of shipment to pick up his order. If after this period, the Buyer has not collected his order, bamleys.com will understand that the Buyer wishes to resolve the Contr

Act and consider it resolved. As a result of the termination of the Contract, the amounts paid by the order will be returned as soon as possible, and in any case, within a maximum period of thirty (30) days from the date of termination of the Contract as set forth herein Clause.


11.1. Bamleys.com is not responsible for delays in the delivery of orders that have to do with force majeure events in particular with cases of total or partial strikes of the transport services. The risk of loss or deterioration of goods sent by bamleys.com will be transmitted to the Buyer when he or a third party appointed by him, other than the carrier, has acquired his material possession.

11.3. Bamleys.com is not responsible for the inconveniences or damages related to the use of the Internet network that are totally foreign to bamleys.com.

11.4. The responsibility of bamleys.com in relation to any product purchased on its website, will be strictly limited to the purchase price of said product. To the extent permitted by current law, and without prejudice to the fact that in these General Conditions of Sale can be established otherwise for some cases, bamleys.com will not accept any responsibility for the following losses, regardless of their origin: • loss • Loss of profit or loss of contracts • Loss of revenue or sales • Loss of anticipated savings • Loss of management time or office hours • Loss of data by the customer.

11.6. All descriptions of products, information and materials contained in bamleys.com are provided as a true body and without any express or implied warranties thereon. To the extent permitted by the Law, all guarantees are excluded, except those that can not be legitimately excluded from consumers and users. The provisions of this clause shall not affect your rights as a consumer and user, or your right to withdraw from the contract. None of the products replace a medical diagnosis. Treatments with vegetable and essential oils are advised based on the therapeutic properties of essential oils and vegetables, since the function of essential oils is to assist in the treatment of skin or diseases, providing comfort and well-being, both in The field of aromatherapy as in dermocosmetic. Bamleys is not responsible for the misuse of essential oils or vegetables.


12.1. In case of defective product, bamleys.com will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, which will have no cost to the Buyer.

12.2. Bamleys.com responds to any breach of conformity that occurs within two years of delivery. The buyer must inform bamleys.com of the lack of conformity within two months of becoming aware of it

12.3. In addition, the Buyer may benefit from the guarantee given by the different manufacturers of each of the articles.

12.4. In the event of a defect or breakdown of an item purchased from bamleys.com, you must notify us at support@bamleys.com. In addition, the invoice number and the details of the defect or damage must be provided.

12.5. Defects or defects due to incorrect use or manipulation of the material or wear caused by normal use of the same are not included in this warranty. The shortcomings in the functionality of the articles, due to the design limitations thereof, are also excluded from this guarantee.


13.1. By using bamleys.com, the Purchaser agrees that most communications with bamleys.com are electronic. Bamleys.com will be able to contact the buyer by email or will be provided information through notices at bamleys.com. For contractual purposes, Buyer agrees to use this electronic means of communication and acknowledges that any contract, notification and other communications that bamleys.com sends electronically, comply with the legal requirements to be in writing. This condition will not affect your rights recognized by the Law.

13.2. All notifications and notifications made will be considered effective for all purposes when made through the electronic mail that the Buyer has been able to supply. The Buyer undertakes to keep bamleys.com informed of any changes that may occur to the personal data and the email address of the buyer who is responsible to inform him of the events he deems appropriate. The Purchaser expressly acknowledges that such data has been supplied by him and is completely accurate. Bamleys.com may send commercial or promotional offers onproducts or services of the bamleys.com store during the validity of the relationship with the same and even once it has been extinguished through electronic mail or equivalent electronic means of communication. In compliance with current legislation, bamleys.com has taken the necessary technical and organizational measures to ensure that the Purchaser can revoke its consent for the receipt of such commercial or promotional offers when requested by e-mail to support@bamleys.om


14.1. The present General Conditions of Sale will be governed and interpreted in each and every one of its ends according to the Spanish legislation.

14.2. The Buyer, expressly waiving any other jurisdiction that may correspond to it, is subject, except in cases in which the law provides otherwise, to the jurisdiction and jurisdiction of the Courts and Tribunals of Alicante (Spain) for the resolution of any Controversy that could arise on the interpretation, application and fulfillment of these conditions, as well as on the claims that could derive from any use of this web site.

14.3. In the event that the Buyer is contracting as a consumer, nothing in this clause will affect the rights that as such is recognized by the current legislation.

14.4. Bamleys.com, in accordance with current consumer regulations, advises the Buyer to submit any dispute to the Consumer Arbitration Board of its domicile, whose procedure will be in accordance with the principles of hearing, contradiction, equality between the parties and gratuity .